Shipping policy
Shipping
- Flat shipping and handling fee of $7.99 on all orders
- Free shipping on orders above $200 in a single transaction
Payments
Accepts following forms of payment for online purchases
- WindCave Direct Bank Transfer
- Visa
- Mastercard
- American Express
- PayPal
- AfterPay
- Klarna
Delivery Information
- Standard delivery takes 2–5 business days from the date your order is processed.
- Interstate (outside Victoria) and remote locations may take 7–10 business days.
Please Note: Delivery times are estimates and may vary due to the following factors:
• The shipping address provided.
• Delays caused by shipping couriers.
• Credit card verification processes.
• Unforeseen circumstances outside our control, such as third-party delays or adverse weather conditions.
• Public holidays and weekends, which are not included in delivery estimates.
If you need to update your shipping address, please contact us as soon as possible at (03) 9639 8327. Once your parcel has been shipped, we are unable to change the delivery address.
Order Tracking
- Tracking details will be sent via email only if a valid email address is provided at checkout.
- If you haven't received the email, please check your junk or spam folder.